Terms and ConditionsThe Loan House Limited is a Licensed Credit Broker in accordance with the Consumer Credit Act, with Consumer Credit License number 06124117. Loans are secured on your home. Think carefully before securing other debts against your home as your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it. The Loan House Privacy PolicyThe Data Protection Act requires companies and individuals who process and retain information about their customers to tell the customer how the information will be used and to what purposes it will be put. The Act does not restrict itself only to information kept on a computer; it is relevant to any ordered filing system. This policy describes how The Loan House Limited will process personal data relating to customers. We will not use your personal data in any other way without first informing you. Online Privacy StatementThe Loan House is committed to respecting and protecting your privacy. We've structured our web sites so that, in general, you can visit The Loan House on the Web without identifying yourself or revealing any personal information. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Data Protection Commissioner. Website Legal NoticeThis website (the “Site”) is owned and operated by The Loan House Ltd and any access to this Site is governed by the following terms and conditions. If these terms and conditions are not accepted in full, you do not have permission to access this Site and therefore should cease using the Site immediately. This website and its contents are copyright of The Loan House Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited with the exception that you may print or download to a local hard disk extracts for your personal and non-commercial use only. You may not, except with our express written permission, distribute or commercially exploit the contents. Nor may you transmit it or store it in any other website or form of electronic retrieval system without our prior written permission. This Web Site and any content is for information purposes only and The Loan House Ltd does not make any representation or warranty (express or implied) or guarantee and does not accept any responsibility or liability as to, or in relation to, the accuracy, timeliness, performance, suitability or completeness of the information and material contained on the Web Site or any other written or oral information made available to any interested party or its advisers. Any liability in respect of any such information or any inaccuracy on, or omission from, the Web Site is to the fullest extent permitted by law expressly disclaimed. This Web Site may contain links to other Web Sites, which are not under the control of and are not maintained by us. We are not responsible for the content of such Web Sites. We provide these links for your convenience, to provide further information. They do not signify that we endorse or edit or vet the material on such Web Sites. We have no responsibility for the contents of the linked websites and we exclude all liability arising or resulting there from. You may not create a link to this website from another website or document without The Loan House Limited’s prior written consent. Unauthorised use of this website may give claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the law of England and Wales. Collection of dataWe will collect information which you provide to us when you enquire about or apply for finance, which includes information gained from The Loan House online application form. This may include certain sensitive personal data. We may also collect data about you from our searches at credit reference agencies (see below). Call recordingWe may sometimes monitor or record some of our phone conversations with you to make sure our staff maintain the high standards of service and courtesy you deserve from us and for training purposes. Use of dataWe will use your personal data to:
In using this site, you are consenting to The Loan House Ltd contacting you by letter, telephone (including text messages), or email about products and services (including those of others) which may be of interest to you. You have a legal right to instruct us not to contact you for sales purposes. If you want to do so please email us. A contact email address can be found on our contact us page of the website. If you have previously agreed to us using your personal information for direct marketing purpose you may change your mind at any time by emailing us. Sharing information about you with other organisationsWe may disclose your personal information to:
We may keep your information for several years. You can ask for the information not to be used to offer you other products. We have a duty to keep the personal information which we hold about you up to date and accurate and secure from misuse or accidental loss or damage. If you have been introduced to us by a third party (your financial adviser, for instance), and apply through them, we will share information with them about you, your application and its result. They may use this to send you details of other products and services. In using this site, you are consenting to The Loan House Ltd sharing your information with other companies for marketing, analysis or so that they can also let you know about their products and services. You have a legal right to instruct us not to share your details with other company's for marketing purposes. If you want to do so please email us. Credit Reference Agency SearchesPlease note that searches at credit reference agencies will be shown in any other searches which are made in connection with applications made by you and/or other members of your household. The disclosure of multiple searches may adversely affect your credit profile and may make credit harder for you to obtain. Information held about you by a credit reference agency may already be linked to records relating to another person, for example your spouse, and for the purpose of your loan application you will be treated as financially linked. Your loan application will be assessed with reference to all linked records. If you have confirmed you are linked financially with another person, you are declaring that you are entitled to (a) disclose information about that person and/or anyone else referred to by you and (b) that you authorise us and any lender involved in the application to search, link and/or record information at credit reference agencies about you and /or anyone else referred to by you. Lending Company'sAll lending company's have their own individual privacy policies and customers should refer to these in respect of how they will use personal data. Credit Reference AgenciesThe agencies do not keep ‘’blacklists’’ nor do they give any opinion about whether or not credit should be granted. The names and addresses of the main credit reference agencies are shown below. We may use one or more of these agencies. Information about which credit reference agency was used will be made freely available. Callcredit Plc, Experian Limited, Equifax Plc, Credit reference agencies keep a wide range of information. This includes information from the electoral roll (sometimes known as the voters roll) and records of most county court judgements and bankruptcies. They also retain information relating to previous and existing credit and a record of searches made against the file. The lenders share information through the agencies providing a history of how punctually payments are being made or have been made. Loan information is usually held on file for 6 years. Details of the voters roll may be held for much longer. Information about credit searches is kept for up to two years. Other AgenciesCIFAS Reports from CIFAS relating to fraud and fraud avoidance are also available to most lenders - these contain information indicating that fraud, or attempted fraud, has been notified by a lender. The information might not directly relate to you, it might relate to someone who has tried to impersonate you. Data available to members of CIFAS, may also be used to help make decisions on motor, household, credit, life and other insurance proposals for you and members of your household. CIFAS information is intended to warn lenders and act as a protection for innocent customers. Access to your dataYou have a legal right to see any information we hold about you. You can ask us for a copy at anytime. We will also tell you where the information was obtained. You will need to write and we may charge a small fee (£10 maximum). We will reply within 40 days from receipt of your fee. If you wish to see the information contained on a credit reference agency file you can do so by writing to the relevant agency. The agency must respond within 7 working days. There is a small fee of £2 required. If your credit reference file contains information about other people with whom you have no financial connection or if it contains information which is incorrect you can ask for the entry to be corrected, removed, or have a note put on the file explaining why you think the information is wrong. The agency will not remove correct information. The Information Commissioner provides a useful leaflet which explains how to request changes to your credit reference file. The easy to read leaflet includes examples of letters and details of various actions you may take to amend a file. You can obtain a copy of the free leaflet by writing to: No Credit Leaflet, Information is also available at www.dataprotection.gov.uk You may request details of personal information which we hold about you under the Data Protection Act 1998. Should you wish to obtain a copy of the personal data we hold on you please email us for instructions. As soon as we are satisfied as to your identity we will send you, within 40 days, a copy of all the data we hold concerning you. Please contact us if you have any reason to believe the data we hold on you is inaccurate. We will promptly correct any information found to be incorrect. SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. CookiesInternet cookies are common and do not harm your system - they just store or gather site information. We may use cookies to:
Changes to this Data Protection PolicyWe may edit or amend this Data Protection Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent notice on the home page of our website. |